Refund & Cancellation Policy

If you cancel your order before personalized production begins, we will issue a full refund.

To request a cancellation and refund, contact support@song4gifts.com as soon as possible.

Once personalized production has started, the order ordinarily cannot simply be cancelled, because work is already being created specifically for you.

However, you remain fully protected by the revision and satisfaction policy below. If anything is not right with your delivered song, you have up to four revision rounds, and if you are still not satisfied after those revisions, you may request a full refund within 30 days of delivery.

Every completed personalized-song order includes up to four revision rounds. A revision round means one consolidated request for reasonable changes to the delivered song, based on the information and creative direction you originally submitted with the order.

Examples of what a revision round can include:

• Correcting a detail
• Adjusting wording or lyrics
• Improving pronunciation
• Addressing a reasonable creative concern
• Correcting something that does not properly reflect the information you submitted

A revision round is not an entirely new song based on a substantially different recipient, story, occasion, or creative brief. If you need a substantially different song, that is a new order.

If you are not satisfied with your song, please contact song4gifts so we can work with you through the included revision process.

If, after the included revision process, you are still not satisfied, you may request a full refund within 30 days of delivery.

To request a refund under the satisfaction policy, contact support@song4gifts.com within the 30-day window and include the email address used for the order.

This is a 30-day refund request window — it is not a 30-day general cancellation period.

If song4gifts cannot deliver the purchased service, or if there is a material technical problem, a material error in the delivered song, or the finished song does not reasonably reflect the information submitted with the original order, song4gifts will work with you as appropriate to:

• Correct the issue
• Revise the song
• Remake the song
• Redeliver the song
• Or issue a refund

You will not be required to use all four revision rounds for an obvious technical failure or material error before the problem can be corrected.

Because each song is custom-created for a specific recipient and occasion, a simple change of mind after the personalized song has been delivered does not automatically create a refund entitlement outside of the satisfaction and refund-request window described above, except where required by applicable law.

The satisfaction and refund-request process takes precedence when a customer genuinely remains dissatisfied with the delivered personalized song.

If you believe you were charged twice, or you do not recognize a payment, please contact support@song4gifts.com. song4gifts will review the charge and respond as quickly as possible.

This does not restrict any rights available through your bank, payment provider, card network, or applicable law.

If you have a concern about a charge, we encourage you to contact song4gifts first so we have an opportunity to resolve the issue.

This does not limit your right to raise a dispute with your payment provider, your card network, or under any applicable law.

Approved refunds are returned to the original payment method where possible.

Processing time depends on the payment provider or financial institution involved. song4gifts does not control the exact processing time once a refund has been issued.

For any questions about cancellations, revisions, satisfaction requests, refunds, duplicate payments, or payment disputes, contact: support@song4gifts.com

See also: Digital Delivery Policy · Terms of Service · Contact